Last updated: June 29, 2026
This Shipping Policy applies to orders placed on Vibno, operated by 14 HOLLYHOCK LLC. We currently serve customers in Singapore and process store prices in USD.
1. Order Processing Time
- Orders are normally processed within 1-3 business days after successful payment confirmation.
- Processing time does not include weekends, public holidays, carrier holidays, or additional verification time.
- If an order requires address review, fraud review, or inventory confirmation, processing may take longer and we may contact you by email.
2. Shipping Destination, Cost, and Transit Time
- Destination: Singapore
- Shipping Method: Standard delivery
- Estimated Transit Time: 7-13 business days after dispatch
- Shipping Fee: 0 USD
The estimated delivery period is an estimate, not a guaranteed delivery date. Delivery may be affected by carrier routing, customs processing, local holidays, weather, incomplete address information, or other events outside our direct control.
3. Tracking Information
When tracking is available, we will send tracking information to the email address provided at checkout. Tracking numbers may take 24-72 hours to show movement after the package is handed to the carrier.
4. Address Accuracy
Customers are responsible for providing a complete and accurate shipping address. Please review your name, phone number, postal code, unit number, and street address before submitting the order. If a package is delayed, returned, or undeliverable because of an incorrect address supplied by the customer, additional handling may be required.
5. Split Shipments
Orders with more than one item may be shipped separately depending on inventory location, packaging requirements, and carrier handling. Split shipments do not create additional shipping charges for the customer.
6. Delayed, Lost, or Damaged Packages
If your order has not arrived after the estimated delivery period, contact us with your order number. For damaged packages, keep the product, packaging, and shipping label and contact us within 7 days of delivery with clear photos so we can review the issue.
7. Restricted Delivery Situations
Some addresses may be difficult for carriers to service. We may contact you for clarification if an address appears incomplete or restricted. If an order cannot be delivered to the provided address, we may cancel and refund the order before shipment.
8. Contact
Company Name: 14 HOLLYHOCK LLC
Store Name / Brand Name: Vibno
Business Address: 16313 Frost Bird Rd Brooksville, FL, 34614-1461 United States
Email: info@vibno.shop
Phone: +18459218137